Browse tests that generated $7.3M in revenue.

Upsell and Cross-Sell Modal Shows a 9.7% Conversion Rate Lift

Shoppers saw a modal suggesting a higher-priced alternative or a complementary product to add. See how it changed orders and revenue on desktop.

Goal
Average order value
Result
+9.7% Conversion rate
Category
Product Page (PDP)
Outcome
Positive signal
Before
Upsell and Cross-Sell Modal Shows a 9.7% Conversion Rate Lift (before)
After
Upsell and Cross-Sell Modal Shows a 9.7% Conversion Rate Lift (after)

If we suggest a higher-priced alternative or a complementary product in a modal, then average order value will increase because some shoppers will trade up or add another item.

What We Changed

  • Added a modal suggesting a higher-priced alternative to the item a shopper picked.
  • Offered complementary products in the same modal as an add-on.

The Results

How the new version compared with the original, across all devices.

+9.7%

Conversion rate

+12.6%

Revenue per visitor

+9.9%

Orders

Key Learnings

  • Conversion rate rose 9.7% and orders 9.9%. No significance figure was available, so this is a signal worth acting on, not proof.
  • Revenue per visitor rose 12.6%, mostly because more shoppers ordered.
  • Average order value, the metric the test was set up to move, rose only 2.6%.
  • Nearly all 18,583 visitors were on desktop, so the result says little about mobile.

Detailed results breakdown

Conversion rate

+9.7%

Revenue per visitor

+12.6%

Orders

+9.9%

Average order value

+2.6%


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