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Delaying promo pop-up boosts user engagement

Delaying the promotional pop-up by 60 seconds increased mobile conversion rates. Discover how this timing adjustment improved user engagement.

Goal
Conversion rate
Result
+7.9% Conversion rate
Category
Product Page (PDP)
Outcome
Winner
Before
Delaying promo pop-up boosts user engagement (before)
After
Delaying promo pop-up boosts user engagement (after)

If we delay the promo pop-up until a user has spent 1 minute on the page, then conversion rates will increase because users can build purchase intent without immediate interruption.

What We Changed

  • Delayed the pop-up to appear after 60 seconds on the page.
  • Reduced early interruptions for users.

The Results

We dig through every data source to map what's actually broken. By the end, there's no confusion.

+14.5%

Add-to-cart rate change

+14.3%

Add-to-cart rate change

+10.2%

Change in amount of orders

Key Learnings

  • Delaying the pop-up helped users engage more deeply with content.
  • Users were less likely to dismiss the offer when timed later.
  • Improved timing led to increased conversions and revenue.
  • Reducing interruptions built user trust and intent.

Detailed results breakdown

Add-to-cart rate change

+14.3%

Average order value

-4.8%

Click-through rate change

-4.3%

Lift in conversion rate

+7.9%

Change in revenue per visitor

+4.8%


Free Trial

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30,000+ Monthly sessions.
Minimum traffic needed to run statistically significant tests.

Running on Shopify or Shopify Plus.
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Investing in paid traffic.
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Why free?

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Our bet

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