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Navigation & Footer Redesign Boosts Desktop Engagement but Challenges Mobile Conversion

The navigation bar was redesigned to improve user engagement and browsing efficiency. Discover how these changes impacted conversions and user behavior.

Goal
CVR
Result
-22.52% (CVR) CVR
Category
Search & Navigation
Outcome
Winner
Before
Navigation & Footer Redesign Boosts Desktop Engagement but Challenges Mobile Conversion (before)
After
Navigation & Footer Redesign Boosts Desktop Engagement but Challenges Mobile Conversion (after)

If we redesign the navigation bar for mobile and desktop, then conversions will increase because users can navigate more intuitively and efficiently.

What We Changed

  • Redesigned the entire header.
  • Used collection images in mega-menus and mobile navigation.
  • Moved secondary links to a submenu.

The Results

We dig through every data source to map what's actually broken. By the end, there's no confusion.

+13.2%

Average order value

NaN%

Revenue change

-0.3%

visitors

Key Learnings

  • The redesign improved average order value due to better product visibility.
  • Conversion rates dropped on mobile, but improved on desktop.
  • Visual elements like collection images can aid in user engagement but need clearer user paths.
  • Navigation & Footer Redesign boosted desktop engagement but challenged mobile conversion, hence further testing was provided to find a better mobile experience

Detailed results breakdown

Average order value

+13.2%

Lift in conversion rate

-22.5%

Change in revenue per visitor

-12.3%

Change in amount of orders

-22.7%

Revenue change

NaN%


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